We would like to share a story with you which we hope will translate our belief and stance as a company. Often we find that replica companies have a very negative reputation online, and are known as scammers and cheats. At Designer Discreet, since we opened over 10 years ago we have been striving to refute this stereotype and prove to our customers that we are here to serve them with good quality products & good customer service. We want our clients to be satisfied when they purchase from us, and we have full integrity when it comes to getting their package to them.
Recently we had a one-off situation in which a small batch of 25 parcels were seized. 99.9% of our parcels go through without any customs issues, so this one-off seizure was a shock to us. If we were an unethical company, we would simply turn a blind eye and tell our clients that they were all out of luck since we cannot and do not guarantee parcels go through customs. However we felt a weight upon ourselves to empathize with the extreme bad luck of these clients (as we said before seizures hardly happen) so we decided to reship everyone’s parcels free of any charge.
We would like to share this story in order to show everyone that we are not a company that is simply trying to sell as many items as possible, but that we actually care about each client individually & we always do our best to do what is right for the clients. We have included an order list below of all the items seized during this particular surprise occasion.
We hope it will inspire our clients to shop with us with even more confidence at our shop designerdiscreet.cn